How do I place an order? 
You may place an order by 2 different ways:
-Simply search for your item(s) at www.auraconceptstore.com, add them to your cart, and then check out.
-You may also place an order by calling us at +30 231.220.5432 (M-F, 9:00 am - 5:00 pm)

How can I cancel or modify an order? 
You may contact us through e-mail at info@auraconceptstore.com or by calling by calling +30 231.220.5432 (M-F, 9:00 am - 5:00 pm)

How can I check the status of my order?
You can view your order’s status here or you may log-in to your account & click Orders.
Otherwise you may contact us through e-mail at info@auraconceptstore.com.

How can I make a payment? 
The following 4 methods of payment are accepted:

Cash on Delivery: Payment will be collected at the time of delivery by the driver. Please note that the delivery fee costs 1.80 euros. 
Credit or Debit Card: All credit card transactions are performed in Piraeus’ Bank secure platform accepting Visa, Mastercard & Maestro.
Paypal or Viva Wallet: Aura Concept Store welcomes payments from PayPal or Viva Wallet Accounts.
Bank Transfer: Your payments must be addressed to the following bank account:

Greece:

Bank Name: Piraeus Bank
Account Number: 5239–015914-760
IBAN: GR08 0172 2390 0052 3901 5914 760
BIC: PIRBGRAA
Account Holder: M & A DROUMPANI O.E.

Cyprus:

Bank Name: Piraeus – Cyprus Bank
Account Number: 0001658482
IBAN: CY14 0080 0170 0000 0000 0165 8482
BIC: PIRBCY2N
Account Holder: M & A DROUMPANI O.E.

After the deposit is made, please contact us via e-mail at info@auraconceptstore.com, or fax at +30 2310.473484 or call us at +30 231.220.5432.

What are your shipping rates and delivery schedule?
Shipping in Greece and Cyprus is done by ACS & ELTA Courier between 9 am and 5 pm on working days. Estimated delivery times are 1-2 working days for Greece and 5 working days for Cyprus. Orders placed on Friday, Saturday and Sunday will be processed on Monday or the next working day. Working days exclude Saturdays, Sundays and major public holidays.
Aura Concept Store shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

Shipping rates:

Packages up to 2 kg 3.90 €
Each and every extra Kg +1.00 €
Delivery on Saturday +2.55 €
Delivery priority service
(e.g next day delivery till 11 a.m.)
+4 €
Shipping is free for orders over 50 €
Delivery fee +1.80

 

How can I return a product?

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag, receipt and original packaging. Send us an email at info@auraconceptstore.com, within 7 days of your package delivery.
You may contact us through e-mail at info@auraconceptstore.com or by calling us at +30 231.220.5432 (M-F, 9:00 am - 5:00 pm)

Aura Concept Store reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order.
Please note that free return policy is limited to one exchange only.

How do I contact you?

You may call us at +30 231.220.5432 (M-F, 9:00 am - 5:00 pm)
You can contact us via our Facebook page 
You may e-mail us at info@auraconceptstore.com